Got questions about the Digital Switchover? We’ve provided answers to some of the most common questions, to help you stay informed and prepared. Click on the question to see the answer.
Understanding the Digital Switchover
If you currently use a landline phone, you may be affected. The UK’s traditional phone network is being switched off by January 2027, meaning all traditional landlines will move to a digital system. Contact your phone provider to check if you need to take any action.
📌If you have a landline, you could be affected. Contact your phone provider to learn more.
When the traditional existing phone network is switched off at the end of January 2027, all landlines must digital, otherwise they will no longer work. You can opt out if you no longer need a landline, you can opt out, but your home phone will stop working after the switch.
📌 Switching is necessary if you want to keep your landline and it is not already using digital technology.
Call your phone provider directly using the number provided on a recent bill. Or if you have internet access, check their website for customer service contact details.
📌 Call your provider or visit their website for information.
- Improved call quality (clearer, HD sound)
- Better security (caller ID, scam protection)
- More features (call waiting, call diversion, multi-call)
📌The digital switchover will improve call quality, security, and provide more call features.
Your provider will offer alternative solutions, such as a basic digital phone service that does not require full broadband. Contact them to discuss options.
📌 You don’t need broadband – your provider will offer alternatives.
If your landline and broadband providers are with different companies, you’ll have the choice to change to a single provider during the process of switching over to the digital landline system.
📌 Speak to both your providers and make a choice about which provider you’d like to use.
What happens to your phone number, your phone and other devices that use a landline?
In most cases, yes. Your phone provider can confirm this for you.
📌 You will usually be able to keep your number – but check with your provider.
Most existing handsets will work with digital lines. If a new handset is needed, your provider will advise you.
📌 Most phones will still work but check with your provider to confirm.
Yes, specialist phones should still work. However, check with your provider to be sure.
📌 Specialist phones should still work, but you will need to confirm with your provider.
You must check with your telecare provider to ensure your device will work after the switchover. Some older devices may need upgrading.
📌Contact your telecare provider to confirm if your device will work.
If your home alarm system uses a landline, you may need to upgrade it. Contact your alarm provider to check compatibility.
📌 Some alarm systems may need upgrading – check with your provider.
If you’re unsure, contact the manufacturer or service provider of your device. They can confirm whether it relies on a landline connection.
📌Contact your device provider for confirmation.
Power cuts, emergencies and poor mobile phone reception
Digital landlines don’t work during power cuts because they don’t carry electricity. If you have a mobile phone, keep it charged. If you don’t have another way to make emergency calls, your phone provider must offer a backup solution.
📌 Digital landlines won’t work in power cuts – keep a charged mobile phone handy or ask your phone provider for backup options.
If mobile signal is weak in your area, ask your phone provider about alternative solutions, such as battery backup units or other emergency calling options.
📌Contact your provider for backup options if mobile reception is poor where you live.
Helping a relative, friend or neighbour to switch
You can be nominated to assist with the switch. The account holder must inform their phone provider and give permission for you to act on their behalf.
📌 The person you are helping must notify their phone provider to allow you to assist.
The costs and financial impact of switching
BT and Virgin Media have confirmed there will not be any price increases due to the switch. However, if you are with an another provider, you decide to switch providers or upgrade services, you may face additional costs.
📌Prices shouldn’t rise due to the switch, but check with your phone provider.
Compare different service providers and ask about social tariffs if you receive benefits.
📌 Shop around for deals and ask about social tariffs if eligible.
Scams and staying safe and secure
As the digital switchover is affecting millions of homes, criminals may develop new scams linked to the change over the phone, via email, or in person on your doorstep.
Scammers may use the switchover to trick people. Follow these safety tips:
- STOP – Don’t share personal info or make quick decisions.
- CHALLENGE – If unsure, refuse and verify the request.
- PROTECT – Report scams to Action Fraud at 0300 123 2040.
📌 Be cautious – verify calls, don’t rush, and report scams.
Hang up and call your provider directly using their official number.
📌 Always verify by calling your phone provider directly.
- Don’t buy equipment or switch providers without checking with your current provider first.
- Never share personal or payment details over the phone unless you are certain who you are speaking to.
- If unsure, ask a trusted friend or family member for advice.
📌 Contact your provider for guidance before making changes.
