Who do I contact if I have problems connecting to CambWifi?

If you are a staff member in a Council office, please contact your IT Helpdesk.

If you are in a Cambridgeshire Library, please contact a member of the library staff.

If you are in a village hall or community building, such as a children’s centre or leisure centre, please report the issue to a representative or staff member at the building.

Otherwise, if you have problems connecting to CambWifi and have checked it should be available in your location, please contact Connecting Cambridgeshire by email: contact@connectingcambridgeshire.co.uk – or call 01223 703293 and leave a message.

Where can I find the CambWifi Terms & Conditions?

The terms and conditions are below and also available on the web page that users of the free public access network are obliged to view and agree to when accessing CambWifi.

CambWifi Terms Of Use

By accepting this agreement and accessing the CambWifi wireless network, you acknowledge that you are of legal age, you have read and understood, and agree to be bound by this agreement.

  • The wireless network service is provided by the EastNet Partnership and is completely at their discretion. Your access to the network may be blocked, suspended, or terminated at any time for any reason.
  • You agree not to use the wireless network for any purpose that is unlawful or otherwise prohibited and you are fully responsible for your use.
  • The wireless network is provided “as is” without warranties of any kind, either expressed or implied.

CambWifi Acceptable Use Policy

We are offering the CambWifi service (the “Service”) according to this Acceptable Use Policy (the “Policy”) as a free, non-public service to its visitors for the duration of their official visits. All users of this Service must agree to the terms of this Policy by clicking the ACCEPT button on the log on page. We do not guarantee the Service or specific rates of speed. We also have no control over information obtained through the Internet and cannot be held responsible for its content or accuracy. Use of the service is subject to the user’s own risk. We reserve the right to remove, block, filter, or restrict by any other means any material that, in our sole discretion, may be illegal, may subject us to liability, or may violate this Policy. We may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Violations of this Policy may result in the suspension or termination of access to the Service or other resources, or other actions as detailed below.

Responsibilities of Service Users:

Users are responsible for ensuring they are running up-to-date anti-virus software on their wireless devices. Users must be aware that, as they connect their devices to the Internet through the Service, they expose their devices to: worms, viruses, Trojan horses, denial-of-service attacks, intrusions, packet-sniffing, and other abuses by third-parties.  Users must respect all copyrights. Downloading or sharing copyrighted materials is strictly prohibited. The running of programs, services, systems, processes, or servers by a single user or group of users that may substantially degrade network performance or accessibility will not be allowed. Electronic chain letters and mail bombs are prohibited. Connecting to “Peer to Peer” file sharing networks or downloading large files, such as CD ISO images, is also prohibited.

Accessing another person’s computer, computer account, files, or data without permission is prohibited. Attempting to circumvent or subvert system or network security measures is prohibited. Creating or running programs that are designed to identify security loopholes, to decrypt intentionally secured data, or to gain unauthorized access to any system is prohibited. Using any means to decode or otherwise obtain restricted passwords or access control information is prohibited. Forging the identity of a user or machine in an electronic communication is prohibited. Saturating network or computer resources to the exclusion of another’s use, for example, by overloading the network with traffic such as emails or legitimate (file backup or archive) or malicious (denial of service attack) activity, is prohibited. Users understand that wireless Internet access is inherently not secure, and users should adopt appropriate security measures when using the Service. We highly discourage users from conducting confidential transactions (such as online banking, credit card transactions, etc.) over any wireless network, including this Service. Users are responsible for the security of their own devices.

Limitations of Wireless Network Access:

We are not liable for any damage, undesired resource usage, or detrimental effects that may occur to a user’s device and/or software while the user’s device is attached to the Service. The user is responsible for any actions taken from their device, whether intentional or unintentional, that damage or otherwise affect other devices or users of the Service. The user hereby releases the Company from liability for any loss, damage, security infringement, or injury which the user may sustain as a result of being allowed access to the Service. The user agrees to be solely responsible for any such loss, infringement, damage, or injury.

Terms of Service:

By clicking the accept button in the log on page, the user agrees to comply with and to be legally bound by the terms of this Policy. If this Policy or any terms of the Service are unacceptable or become unacceptable to the user, the users only right shall be to terminate their use of the Service.

Lawful Use:

The Service may only be used for lawful purposes and in a manner which we believe to be consistent with the rights of other users. The Service shall not be used in a manner which would violate any law or infringe any copyright, trademark, trade secret, right of publicity, privacy right, or any other right of any person or entity. The Service shall not be used for the purpose of accessing, transmitting, or storing material which is considered obscene, libellous or defamatory. Illegal acts may subject users to prosecution by local, state, federal, or international authorities. We may bring legal action to enjoin violations of this Policy and/or to collect damages, if any, caused by violations.

The user specifically agrees to the following conditions:

The user will use the Service only as permitted by applicable local, state, federal, and international laws. The user will refrain from any actions that we consider to be negligent or malicious. The user will not send emails containing viruses or other malicious or damaging software. The user will run appropriate anti-virus software to remove such damaging software from their computer. The user will not access web sites which contain material that is grossly offensive to us, including clear expressions of bigotry, racism, or hatred. The user will not access web sites which contain material that defames, abuses, or threatens others.

Changes to Service:

We reserve the right to change the Service offered, the features of the Service offered, the terms of this Policy, or its system without notice to the user.

By clicking the ACCEPT button on the log in page you acknowledge that you understand and agree to this Policy.

Why has a site been blocked by CambWifi?

CambWifi has a content filtering system. Our focus is on providing access to the broadest range of content that is suitable to all our customers and as such we provide family-friendly filters across all our sites.

As CambWifi is an open network, can I use it to share personal information?

Public access Wifi networks are not going to be as secure as private networks. So you need to use common sense to ensure you only send personal information to trusted sites that are fully encrypted, and avoid using mobile apps that require personal or financial information.

Will all wireless devices work with Public WiFi?

Any device that can connect to a home, work or public Wifi network will be able to connect to the CambWifi network, once you have registered.

Can my device be hacked into or get a virus from using a wireless network?

This can happen on any connection whether it’s public or not.

As with other public Wifi networks, we recommend that you have adequate security and anti-virus software on your device before you start using CambWifi or The Cloud.

The majority of security risks online are spread via malware within certain web pages. Up-to-date security software should protect you from this.

What if CambWifi is not found by my device?

If this happens, it’s likely that you‘re out of range of a CambWifi access point.

You can check a map and list of Public WiFi locations on our CambWifi page.

What if I can connect but the service is slow?

We aim to provide a high capacity network at every Public Wifi location, but it does have to be shared out amongst everyone.

If the service is slow, it’s probably because the area is crowded and a lot of people are using it.

Please be aware that, depending on your device, your experience of the service may vary.

After I connect, I keep getting a message saying “Page not available” or “Page not found”. What does this mean?

If you’ve already connected and get this message when you try to surf a web page, it could be due to one of the following reasons:

  • You are out of range of one of our hotspots. 
  • You’ve misspelt the web address.
  • The web page you’re trying to reach contains blocked content.
  • There’s a network fault in that location. Try moving to another hotspot.
Why, for the old CambWifi log in process, did I have to give my email address to use the service?

Email addresses were only required for verification during the old registration process for CambWifi (pre 14th September 2022).

These were not recorded and were not used for any mailing lists, so you will never have received any marketing or spam from us.