What is the digital switchover?
The Digital Switchover is coming!
By 31 January 2027, the UK’s traditional landline system* will be replaced by digital services technology. The ‘digtal phone switchover‘ is also sometimes known as the ‘copper switch off’ because these older landlines use copper cables. You may also hear the change referred to as ‘the move to Digital Voice’ or ‘VoIP’ services. The new system will mainly rely on broadband connections, making services more future-proof, reliable, and ready to support modern digital communications.
Your telephone provider is responsible for switching you to an upgraded service. However, we are encouraging everyone to check if and how the change will affect them, especially those who rely on their landline or use a telecare device.
The Digital Switchover will affect both residential and business phone lines. Want to find out how to get your business ready? Check out our dedicated advice for business owners.
*This system is also known as the Public Switched Telephone Network or PSTN.
Why is the Digital Switchover happening?
The UK’s traditional landline technology is over 130 years old and was originally designed for voice calls only. Today, phone lines carry much more than just calls – they also support broadband, video, and data services. Fibre optic cables are much better at handling modern digital communication needs.
The upgrade is being led by the privately-owned telecommunications industry and delivered in a phased approach. By the end of January 2027, all traditional landlines will be switched off and replaced by digital services.
When is the Digital Switchover happening?
The changeover is already happening. Your phone provider will contact you if your home or business is affected. However, customers are encouraged to contact their phone providers if they have any questions or concerns about how the change will affect them.
How will I know if the Digital Switchover will affect me? What do I need to do?
The good news is your landline isn’t going anywhere and for most people, this change will be straightforward.
The switchover will mainly affect:
- People who do not have an internet connection at home.
- People who rely on a traditional landline (not already using a digital phone service).
- Users of telecare and personal alarm systems, such as fall monitors or lifelines.
If you’re unsure whether the Digital Switchover affects you, call your phone provider and find out.
The Digital Switchover won’t affect everyone. If you don’t have a landline or if you have already upgraded to full fibre broadband and your landline is already digital, you don’t need to do anything. If you’re unsure, call your phone provider and ask.
Where can I find out more information about the Digital Switchover?
To help you prepare for the Digital Switchover and feel more confident about understanding the change, take a look at all our Digital Switchover advice, including:
- Answers to frequently asked questions – FAQs
- Find out the truth – Myth busters
- Jargon buster – A-Z glossary of the Digital Switchover Glossary
- Contacting your phone provider – who to call and what to ask
- Find an event where we’ll be, so you can talk to someone in person – come and talk to us
Advice for businesses
Connecting Cambridgeshire in partnership with FarrPoint is hosting free informational events and webinars to help businesses adapt to the switchover, ensuring a smooth transition. Find out more on our Connecting Businesses pages.
