General

  • What is Real Time Information?

    Each bus is fitted with a tracking device in order for the Real Time Passenger Information system to know where it is. The system calculates how long it will take to arrive at each of the stops along the bus’s route. Using mobile phone technology, the system then communicates the bus information to a display at the bus stop.

MotionMap Travel App

  • Where can I get the app?


    The app can be downloaded FREE from both the iOS/Apple or Android app stores by searching for MotionMap (one word)
  • Does it only show buses?


    Unlike bus-specific apps, the MotionMap app shows different modes of transport including buses and trains, cycling and walking. It also has a carbon counter to show CO2 emissions.
  • Does it work everywhere?


    The app has been developed as a journey planner for Cambridge and surrounding areas, however some of the data, such as bus times, is available more widely.
  • Can I plan a journey for tomorrow or another day?


    Not currently, although this feature may be added later. At present, the app will inform you of upcoming options for reaching your destination. You can save your ‘home’ and ‘work’ locations as a quick way to find the best route when you are ready to travel.
  • Is it in real time?


    Where possible, real time bus times are used to give accurate predictions of arrival times. The display will revert to the scheduled timetable when this information is not available. The displayed information is shown as either the real time predicted arrival time with the number of minutes counting down until it is ‘due’, or the scheduled time, eg. 11:06, which then disappears as it assumes the bus is running on time.”
  • Will it tell me if the bus or train is delayed?


    The real-time data shows when buses are delayed and how many minutes, however the train times are the scheduled timetable. As the system can track each bus location exactly, it can tell whether the bus is running on time, early or late. This information is then displayed on the screen at the bus stop. It also gives the operator chance to make dynamic changes to the bus whilst on route.
  • Will it show me the quickest route?


    Yes, it will give a range of options using real time data to predict the fastest route, and if it is quicker to walk or cycle.
  • Do I need to know the bus stop nearest my destination?


    No. The app will show you the nearest bus stop when you put in the address or postcode or you can use an address or generic name such as ‘Science Park’ and app will find it.
  • Why does it show CO2 emissions?


    The carbon counter shows the environmental impact of the journey and is designed to encourage people to use more sustainable transport.
  • How can I give feedback?


    We welcome feedback to refine and improve the app via the Feedback page under Settings on the app. To navigate to this, go back to the MotionMap ‘home’ screen. On the top left you will see a blue circle with three horizontal white lines. Click on this and then select “User Questionnaire”

Digital Wayfinding Screens

  • Where can I see the screens?

    Digital wayfinding screens are being trialled at Cambridge Central Station in Station Place. A wayfinding screen will also be incorporated into a ticket machine at Trumpington Park and Ride during summer 2018.
  • What are the screens for?

    The digital wayfinding screens are intended to provide useful information to commuters and visitors to find the best route to their destinations, plus other useful information about the city. At Cambridge Station, staff are sometimes able help visitors, but they are often very busy and cannot be available all of the time.We have installed the screens in response to feedback that better signposting around the city is needed for people arriving in Cambridge by bus or train, and to encourage people to make sustainable transport choices.

  • Why do we need the screens given that people have mobile phones?

    Many people will find the information they require from a mobile phone but not everyone. For some users, the screens will provide easily visible information about buses and tailored information about Cambridge all in one place without having to hunt for it. The large screens are easier for some people to navigate than a phone. For foreign visitors worried about data roaming charges, there is no cost to using the screens.The screens also work hand in hand with mobile phones since users can download maps, using QR codes.

  • Will you put the screens in other places?


    During the trial, we will improve the content of the screens in response to feedback received and observe how the screens are used. We will then decide whether the screens are an effective way of providing information to travellers and this will determine whether more screens are installed in the city.
  • How can I feedback my suggestions for improving the new digital wayfinding screens?


    We are keen to hear your feedback to help us to refine and improve the information provided. You can submit your feedback using the touchscreen or email smart.cambridge@cambridgeshire.gov.uk
  • The screens are not working properly – who do I inform?


    The screens should be monitored regularly, but if you spot any problems, please contact Smart.Cambridge@cambridgeshire.gov.uk
  • I can see the bus information at the bus stop so why do we need this screen?


    Visitors arriving at Cambridge Station may not know where the buses go or where to catch them from, so the screen will help them find the right bus and bus stop – they can then use the bus times information at the bus stop itself.
    If you notice that any bus information is wrong, please email us at Smart.Cambridge@cambridgeshire.gov.uk advising of the time and date, your location and the problem itself. We will then investigate. Unfortunately, problems do occur with respect to the availability of real time bus information, and we will try to get our suppliers to resolve these problems wherever possible.

Smart Panel Lobby screens

  • What are lobby screens?


    Smart Panel lobby screens are being trialled in the foyers of public buildings and large employers offering real-time and static travel data and other useful information for staff and visitors, which can be customised to the location
  • What information can the screens display?

    Smart Lobby Screens are being developed and can show:

    • Live bus positions & times
    • Train departure times
    • Google traffic maps
    • Weather forecasts
    • Twitter timelines
    • Static messages
    • Other webpages
  • Where are the screens being trialled?

    At present, the screens are live or being installed in a number of locations:

    • Cambridgeshire County Council (Shire Hall Reception)
    • Cambridge City Council (Cowley Road Office)
    • Cambridge Central Library
    • South Cambridge District Council (Cambourne office reception)
    • University of Cambridge (West Cambridge Site)
    • Anglia Ruskin University
    • AstraZeneca Offices

    The first four screens are or will shortly be in public locations which can be accessed by members of the public during opening hours.

  • Why do we need this given that people have mobile phones?


    Many people will find the information they require from a mobile phone but not everyone. For some users, the screens will provide easily visible information without having to press any keys to find it and information tailored to their locations without having to go hunting for it. Since the screens are large, it may be easier for some people to see the information than using a phone.
  • The information on the screens could be made better – how do I feedback?


    We are keen to improve the content of the screens in response to feedback received and observing how the screens are used. Please email you feedback to Smart.Cambridge@cambridgeshire.gov.uk
  • How do I suggest a new location or request a screen for our offices/reception area?

    Once we have feedback from the existing screens, we will consider installing more in more public places.If you are interested in displaying the Smart Panel content, please email Smart.Cambridge@cambridgeshire.gov.uk with a subject of Smart Panels. We aim to respond to your request within 5 working days.

    If you notice that any bus information is wrong, please email us at Smart.Cambridge@cambridgeshire.gov.uk advising of the time and date, your location and the problem itself. We will then investigate. Unfortunately, problems do occur with respect to the availability of real time bus information, and we will try to get our suppliers to resolve these problems wherever possible.